Ongiami does not accept return requests if it is not due to quality reasons.

Please check all the delivered packages of your orders once received. If there are any problems with the delivered products, please contact customer service to complain.

Return requests should be submitted within 30 days from the date of the parcel being delivered, please send the order number, pictures of products, labels, and detailed problem descriptions. Both parties confirm that if quality problems occur with the products, the customer should submit the return request in due time, Ongiami entitles the customer to a replacement or return or we compensate the customer for the direct economic loss. The amount of compensation is limited to the price of the defective products.

If your package did not arrive successfully and is confirmed to have been lost in transit, the refund will apply after our confirmation. The delivery time may be affected by extreme weather, postal delays, customs clearance, local protests, strikes, epidemics, and other force majeure factors. In this case, Ongiami is not responsible for any delay caused but will provide all possible support needed.

Refunds will not apply if products are returned without our confirmation and authorization due to customers' reasons, and the return cost should be borne by customers.